Mon 19 May 2008
Why telecommuting is your right, not your employer’s privilege.
Posted by Scott under Social Observation
This post was inspired by a twitter conversation on May 19th, 2008. The discussion was about how gas prices are rising and at what price will it really start to impact commuting habits. The talk then turned towards a discussion of telecommuting and the gist was that most folks would love to do it, but employers are not open to the practice. I realized that over the past ten years that I’ve been able to telecommute as I see fit.
Some may see it as luck or accommodating employers and clients, but it is more about me speaking up for what I want and expect of those that engage my services. I’ve explained to employers and clients alike that I understand there are certain times when I need to be present for a meeting and that for the better part I will be in the office when needed and even when not, but I want to make my own schedule. I will put my time in and then some, but I expect flexibility. Too often folks go into an employment situation and let the employer pull all the strings. If you have the skills and they really value you, then you have a good deal more leverage than you may realize.
It is not about going in and demanding to only be in the office Tuesdays and Thursday from 10-3 and working the rest of your commitment at your leisure. It is about being flexible and clarifying that this expectation goes both ways. The first employer I really sought this out with was a growing company that had just been purchased. They were also located thirty miles from were I lived and commuting at a “normal” time necessitated a longer drive through rush hour traffic both ways. I simply asked if I could come in later and work later, explaining that it was far more efficient for me to do so and that it would make me a happier employee.
I learned from this experience and realized that I did have some say in things. Yes, there are always going to be draconian, bureaucratic managers that just don’t “get it”, but they are a dying breed. Accommodating such personalities is a balancing act. You want to keep your job, but acquiescing to such people only reinforces their behavior. You need to present your case balanced with reason and logic. Understand their point of view, but don’t sell your viewpoint short either.
My manager was reluctant at first, but after a little pushing I was able to discover his real needs. He wasn’t so much concerned with were I was working from, but wanted to know the schedule. I worked with him and was able to provide him with some of the structure he needed. All the while letting him know that I was always able and willing to be flexible and come in for the early meeting or work late to fix a bug.
As I’ve moved into the consulting world the biggest value I provide to my clients is not being on site for X hours a week, but being available 24/7. I have yet to get a call at three in the morning demanding that some fire be put out right away, but if the need arises I’m ready. Providing hyper-availability gives my clients peace-of-mind and gives me leverage to create my own schedule. Further, this allows me be very responsive to all of my clients and not locked into any one’s work schedule.
At the end of the day you are providing skills and service to your employer and they are paying for these services. It is not all that much different from consulting. Don’t ever be afraid to ask your employer for something. You might be surprised at the answer you get and the worst thing they can do is say no. If they won’t even listen to you concerns then I would argue that either you’ve become too systematized or, more likely, you are not working for the right employer.
As far as the gas discussion and flexible scheduling, the implications are obvious. My simple move to coming in and working later probably saved me a tank a month when gas was cheap and I was commuting sixty miles a day. Gas is getting pricey and I do try to put some thought into maximizing my commuting schedule, but as a consultant I also get to deduct all of my travel mileage to client sites. This is about 50 cents a mile and equates to roughly $1300 in savings for my efforts or roughly my the bulk of my fuel expenditures per year. So think about consulting if its appropriate for your career field - again you might be surprised.
So what do you think? What are your experiences with flexible scheduling and telecommuting? What would you realistically hope to get out of it? How would you approach you’re current employer? I’d love to hear your comments.

May 19th, 2008 at 11:57 pm
I’ve worked in the technology sector most of my life, and so my schedule has always been more open than that of, say, a banker.
Although I love the concept of telecommuting and virtual offices, I also see real value to being in a shared office. A lot of work takes place in hallways and beside water fountains and coffee machines.
Sure, you always know that you can reach someone by email or phone (or now by IM or a gazillion other means). But sometimes it’s only when you see someone that you remember that you needed to discuss an issue. And sometimes you don’t even know there’s anything you need to discuss, but in running into them you discover a key point or opportunity.
Still, as long as face time can be built into the system somehow, and as long as there are clear expectations and goals, flexible scheduling and virtual offices are so much better than a daily grind.
Anything that keeps me out of rush hour traffic is a glorious thing — for me and anyone in my road-raging path.
May 23rd, 2008 at 9:16 am
In as much as I love the idea of telecommuting, I am 100% sure positive that my employer just wouldn’t go for the idea.
I don’t really see things from their point of view, they keep telling me, “You are a firefighter, you can’t telecommute!”
I explain over and over how well it works for my younger brother and his company, but they won’t even give it a chance. I’d even be willing to put in 1/2 of my scheduled hours as face time (out of a 52 hour week that’s not too bad).